IIS internal error 500

[p***@gmail.com]

hello

when I send bug with attachment, I have internal server error 500 on my browser.

where i should search error?

[p***@gmail.com]

Hello All,

i have a small problem with my Bugzilla installation.

I am having Bugzilla 4.4 running on a Windows 2012 R2 machine using IIS
8.5.9600.16384 and it works fine at the moment.

However when i try to add an attachment to an already created Bug, it
gives me the error of :

"Server Error
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot
be displayed."

I assume that this is a programming issue and i am not sure why it is
happening. The CGI Handler Mappings looks fine to me and give the folder
the full permissions. checksetup.pl <http://checksetup.pl> seems to
answer that everything is OK.

Any ideas ?

[Thorsten Schöning]

Post by p***@gmail.com
"Server Error
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot
be displayed."

Start having a look at the logs of your web server and especially if
this only happens during uploading attachments, check your attachment
related settings for where those are stored. If they are stored in the
file system, my bet is that you are simply lacking permissions. You
can check that using Process Monitor.

https://bugzilla.readthedocs.io/en/5.0/administering/parameters.html#attachments
https://docs.microsoft.com/en-us/sysinternals/downloads/procmon

Of course the usual debugging procedure applies: Did this ever work?
What has changed since then etc.

Post by p***@gmail.com
I assume that this is a programming issue[...]

Don't be too fast in your assumptions:

http://www.catb.org/esr/faqs/smart-questions.html#idm46060474146768

Post by p***@gmail.com
The CGI Handler Mappings looks fine to me and give the folder
the full permissions.

Which folder, which permissions to whom...

Post by p***@gmail.com
checksetup.pl <http://checksetup.pl> seems to
answer that everything is OK.

checksetup.pl doesn't check Windows permissions, but your problem
could be anything else of course.

Mit freundlichen Grüßen,

Thorsten Schöning
--
Thorsten Schöning E-Mail: ***@AM-SoFT.de
AM-SoFT IT-Systeme http://www.AM-SoFT.de/

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