Mandatory fields are making problems while customising bugzilla

[k***@gmail.com]

Hi,
I am using Bugzilla 5.0 i will explain my customization requirement and the problems I am facing here.

I have a product called product_1

i have 4 Custom drop down namely cf_1(values 1,2) cf_2(values 3,4) cf_3(values 5,6) and cf_4(values 7,8)

There are two fields cf_1.1 and cf_1.2 which will be enabled when select value 1 in cf_1.

cf_1, cf_2,cf_1.1 and cf_1.2 are mandatory fields
cf_3 and cf_4 are non-mandatory fields but "Can be set on bug creation" is on.

Now the problems are

1. The fields cf_3 and cf_4 are not displayed while creating a bug.
2. Unable to Submit the bug after selecting cf_1 as 2 while submitting it shows an error in the console as "field value cf_1.1 cannot be focused" and field value cf_1.2 cannot be focused.

can someone help me out to get the data.

[Thorsten Schöning]

Post by k***@gmail.com
1. The fields cf_3 and cf_4 are not displayed while creating a bug.

Check their settings, there surely is some difference compared to cf_1
etc., especially regarding "Field only appears when:".

Post by k***@gmail.com
2. Unable to Submit the bug after selecting cf_1 as 2 while
submitting it shows an error in the console as "field value cf_1.1
cannot be focused" and field value cf_1.2 cannot be focused.

This is because your fields are treated as mandatory by your browser
but invisible at the same time. It would be helpful if you could
provide the HTML for your test case using your browser tools at the
time you get the console message and more details about the browser
you use. There have been bugs in the past where browsers seem to
behaved wrongly:

https://bugzilla.mozilla.org/show_bug.cgi?id=1188414

Additionally, have a look at the following file yourself to see how

Post by k***@gmail.com
bugzilla\template\en\default\bug\field.html.tmpl

Mit freundlichen Grüßen,

Thorsten Schöning
--
Thorsten Schöning E-Mail: ***@AM-SoFT.de
AM-SoFT IT-Systeme http://www.AM-SoFT.de/

Telefon...........05151- 9468- 55
Fax...............05151- 9468- 88
Mobil..............0178-8 9468- 04

AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
AG Hannover HRB 207 694 - Geschäftsführer: Andreas Muchow

[k***@gmail.com]

Post by Thorsten Schöning

Post by k***@gmail.com
1. The fields cf_3 and cf_4 are not displayed while creating a bug.

Check their settings, there surely is some difference compared to cf_1
etc., especially regarding "Field only appears when:".

Post by k***@gmail.com
2. Unable to Submit the bug after selecting cf_1 as 2 while
submitting it shows an error in the console as "field value cf_1.1
cannot be focused" and field value cf_1.2 cannot be focused.

This is because your fields are treated as mandatory by your browser
but invisible at the same time. It would be helpful if you could
provide the HTML for your test case using your browser tools at the
time you get the console message and more details about the browser
you use. There have been bugs in the past where browsers seem to
https://bugzilla.mozilla.org/show_bug.cgi?id=1188414
Additionally, have a look at the following file yourself to see how

Post by k***@gmail.com
bugzilla\template\en\default\bug\field.html.tmpl

Mit freundlichen Grüßen,
Thorsten Schöning
--
AM-SoFT IT-Systeme http://www.AM-SoFT.de/
Telefon...........05151- 9468- 55
Fax...............05151- 9468- 88
Mobil..............0178-8 9468- 04
AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
AG Hannover HRB 207 694 - Geschäftsführer: Andreas Muchow

Post by k***@gmail.com
1. The fields cf_3 and cf_4 are not displayed while creating a bug.

Check their settings, there surely is some difference compared to cf_1
etc., especially regarding "Field only appears when:".

Post by k***@gmail.com
2. Unable to Submit the bug after selecting cf_1 as 2 while
submitting it shows an error in the console as "field value cf_1.1
cannot be focused" and field value cf_1.2 cannot be focused.

This is because your fields are treated as mandatory by your browser
but invisible at the same time. It would be helpful if you could
provide the HTML for your test case using your browser tools at the
time you get the console message and more details about the browser
you use. There have been bugs in the past where browsers seem to
https://bugzilla.mozilla.org/show_bug.cgi?id=1188414
Additionally, have a look at the following file yourself to see how

Post by k***@gmail.com
bugzilla\template\en\default\bug\field.html.tmpl

Mit freundlichen Grüßen,
Thorsten Schöning
--
AM-SoFT IT-Systeme http://www.AM-SoFT.de/
Telefon...........05151- 9468- 55
Fax...............05151- 9468- 88
Mobil..............0178-8 9468- 04
AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
AG Hannover HRB 207 694 - Geschäftsführer: Andreas Muchow

Hi
Thanks a lot for for the response

1. The fields cf_3 and cf_4 are not displayed while creating a bug.

Post by Thorsten Schöning

Post by k***@gmail.com
Check their settings, there surely is some difference compared to cf_1

etc., especially regarding "Field only appears when:".

There is no option "Field only appears when:" enables for cf_3 and cf_4.
It is displayed when I make it mandatory field. But i want it as non Mandatory.

Post by Thorsten Schöning

Post by k***@gmail.com
This is because your fields are treated as mandatory by your browser

Yes all the fields are made mandatory otherwise it will not displayed to the user(same as issue 1)

Post by Thorsten Schöning

Post by k***@gmail.com
It would be helpful if you could

provide the HTML for your test case using your browser tools at the
time you get the console message and more details about the browser
you use.

Yes i will provide you soon.


regards
Kiran Antony

[Thorsten Schöning]

Post by k***@gmail.com
There is no option "Field only appears when:" enables for cf_3 and cf_4.
It is displayed when I make it mandatory field. But i want it as non Mandatory.

Doesn't happen here, a custom drop-down with some values is presented
without being mandatory and without "Field only appears when:". I
suggest to check your settings and as well the HTML your borwser gets
in the end.

Mit freundlichen Grüßen,

Thorsten Schöning
--
Thorsten Schöning E-Mail: ***@AM-SoFT.de
AM-SoFT IT-Systeme http://www.AM-SoFT.de/

Telefon...........05151- 9468- 55
Fax...............05151- 9468- 88
Mobil..............0178-8 9468- 04

AM-SoFT GmbH IT-Systeme, Brandenburger Str. 7c, 31789 Hameln
AG Hannover HRB 207 694 - Geschäftsführer: Andreas Muchow